TERMS, CONDITIONS & WARRANTY:
GENERAL: We genuinely want you to be happy, safe and a life-long team member; but these are our bare minimum policies required for us to even consider offering or products & services to the public. They are conservative but they are legal. We advise you to read them carefully and call us with any questions as liability forces us to operate with an extremely narrow & rigid business plan. We rely on you as much as you might rely on us to make the commercial side of this recreational business work. Again, don’t hesitate to call us if you have questions.
AFFILIATION: “Expedition-Quality” is our credo when we refer to our mission, staff, equipment, services, events & facilities. Due to the inherent risk to the company, other members of our team, expedition goals & thsport in general; only dependable & predictable Aircraft/Pilots will be affiliated with our operation. We reserve the right to cancel affiliation and refuse service at any time.
DAMAGE: We may be willing to take the risk of injury or death, but are not liable for damage to your equipment while in use, testing, storage, or when transported on your behalf.
PAYMENT: Payment is required before your equipment or documentation is returned to you. Any cost associated with collection or restitution of your late, or lack of, payment will be your responsibility.
RISK & RESPONSIBILITY: All risks of aviation are assumed by you. You must complete adequate training before attempting to assemble, tune, or fly this equipment.
TECHNICAL WORK: We are not certified mechanics nor test-pilots so despite our methods & opinions, it is your responsibility for agreeing with them or not. You must test your equipment before operating it, period.
SAFETY: With respect to your safety & ours, we cannot promise that we will test-fly, service, or train you in, an aircraft that is unfamiliar, unsafe or simply not equipped for safe and/or effective instruction.
CREDIT CARDS: Typically, a 3% Transaction Fee for Credit Card Payments will apply.
TRAVEL & DELIVERY: Travel/Delivery are billable but can fluctuate with fuel prices & truck/trailer combo. Costs can be shared by multiple aircraft so stay in contact with us when shipping time approaches.
JUNK FEES: We don’t charge any other junk fees but we reserve the right to charge you double for having a bad attitude or leaving a mess in the hangar…
MINIMUM ORDERS: Minimum parts orders of $100.00. Order charge of $50 will apply if order is less than US$100.00.
TAXES & DUTIES: Any and all taxes, dues, import duties, etc., shall be borne by the client.
PAYMENT TERMS: Point of Sale. No parts will leave Wild Sky unless all Invoices are paid. 18.99%/year will begin accruing after 30 days of non-payment. $50 processing fee will be charged to all parts or Assemblies shelved for storage until the Client pays. Storage of Aircraft will be billed at $300/month starting 30 days after an Invoice is expected to be paid.
RETURNS: Products returned for exchange must be returned postage paid, in new condition, in original packing, with all documentation, and must be received within 30 days of the original invoice date. No returns will be accepted without a Return Material Authorization Number (RMA) issued by Wild Sky LLC.
RESTOCKING FEES: For products that are authorized for return, a restocking fee of 20% of the invoiced price will be charged or deducted from the credit or refund on all returns.
CANCELLATION: No Purchase Order may be cancelled without written approval from WILD SKY.
CUSTOMIZATION: We manufacture and distribute custom parts for specific applications and cannot resell parts made for customer applications. If a cancellation request is accepted in writing there will be a 50%, of purchase order price, cancellation fee invoiced or withheld from refund.
AOG SUPPORT: (Aircraft On Ground) Wild Sky can provide Parts & Service, 24 hours per day, 7 days per week outside of normal hours of operation. The fee for this service is $250 per hour or per order. Product pricing will be at the current list price plus 50%. Text “GOAT-HELP / SERIAL NUMBER _______” to 509.990.5060 to start the process and we’ll be all over it.